GENERAL TERMS AND CONDITIONS (GTC)
Sly Fox s.r.o. – Effective as of January 1, 2021
Seller: Sly Fox s.r.o., ID No.: 09223550, with its registered office at Nové sady 988/2, 602 00 Brno, registered in the Commercial Register maintained by the Regional Court in Brno, Section C, File No. 117909.
Business Premises: Technická 2848/8, 616 00 Brno (VUT FEKT T8).
Contact: info@sly-fox.cz, tel.: 777 252 988
These General Terms and Conditions are issued by the Seller pursuant to Section 1751(1) of the Civil Code and govern the rights and obligations between the Seller and buyers in the sale of fresh food and catering products. Both the Contract and these General Terms and Conditions are drawn up in the Czech language, and the Contract may be concluded only in the Czech language. The display of goods on the website does not constitute an offer within the meaning of Section 1732(2) of the Civil Code.
GENERAL PROVISIONS
By placing an order, the Buyer accepts these GTC. The Seller undertakes to deliver the ordered goods under the terms set forth in these GTC, and the Buyer undertakes to accept the goods and pay the purchase price.
Definitions and Nature of the Goods
1) “Buyer – Consumer” means a natural person who, outside the scope of their business activities, makes a purchase for personal use. “Buyer – Business (Entrepreneur)” means a legal entity or self-employed individual who places an order for internal use.
2) “Order” means a binding proposal for a purchase agreement containing identification details, a list of items, the price, and the delivery method.
3) “Goods” means fresh food and catering products, typically perishable, intended for immediate consumption.
4) Photographs and images of the goods are for illustrative purposes only and may differ in color or appearance.
INFORMATION ABOUT PRODUCTS, PRICES, AND DISCOUNTS
1) Prices are final and include VAT and all applicable taxes. They apply to purchases made through the online store on this website.
2) Information about ingredients and allergens is provided with each product; a detailed list of allergens is available upon request.
3) For discounts, we also list the lowest price of the product over the past 30 days prior to the discount being applied (does not apply to perishable products).
4) Images of packaging and serving are for illustrative purposes only; products are delivered in single-use packaging ready for immediate serving.
USER ACCOUNT
1) Registration allows for faster ordering; the Buyer is required to provide accurate and up-to-date information.
2) The account is password-protected; the Seller may cancel the account if it remains inactive for more than 365 days or in the event of a violation of the Terms and Conditions. The Buyer is required to protect their login credentials and to immediately notify the Seller if they suspect any misuse. The Seller may temporarily block the account.
ORDER AND CONCLUSION OF THE CONTRACT
1) Orders may be placed in person, by phone, by email, or through the website. The buyer is responsible for the accuracy and completeness of the information provided.
2) Unless otherwise agreed, orders must generally be placed at least 2 business days prior to the requested delivery date. Changes to a confirmed order may be made no later than 24 hours before the delivery time; after this deadline, the cancellation policy applies, unless otherwise agreed.
3) The final step of the online order process is clearly labeled “ORDER COMMITTING TO PAYMENT.”
4) After submitting the order, the Buyer will receive an automatic confirmation of receipt via email. The sales contract is concluded only upon the Seller’s acceptance of the order (via an email confirming the delivery date) or upon receipt of the goods, if acceptance is not provided in writing. The provisions of Section 1740(3) of the Civil Code do not apply.
5) Telephone calls regarding orders may be recorded, following prior notification, for the purposes of improving service quality and protecting rights.
6) For larger orders, the Seller may request additional confirmation and/or a deposit; the Seller may refuse the order if the information provided is incomplete or unclear.
7) The Seller may refuse or cancel an order in the event of product unavailability, capacity constraints, incorrectly provided information, a prior material breach of obligations by the Buyer, or due to force majeure. In such a case, the Seller will offer an alternative solution or refund any amounts already paid within 7 days.
8) The Buyer agrees to the use of means of distance communication; the Buyer bears the costs associated with their use (internet, telephone).
PRICES, PAYMENTS, AND TAX DOCUMENTS
1) Prices include VAT and are valid at the time of ordering on this website via the online store platform. Shipping costs are determined by the current price list on the website and the Buyer’s selection.
Shipping Options:
– Brno City (+ Kuřim area): FREE for orders of 5,000 CZK or more; otherwise 500 CZK
– Brno-Countryside: FREE for orders of 10,000 CZK or more; otherwise 1,000 CZK
2) Payment methods: cash (in-person pickup), credit card (online), bank transfer, or invoice with a QR code for approved corporate customers.
3) The Seller is entitled to require payment in advance unless otherwise agreed. The provisions of Section 2119(1) of the Civil Code do not apply. The Buyer may take possession of the goods only after full payment has been made, unless otherwise agreed.
4) Deposits: A deposit of up to 100% may be required for all orders.
5) A tax document is sent electronically (PDF) after shipment or handed over upon pickup. The invoice issued based on the order between the seller and the buyer also serves as a tax document.
DELIVERY, SHIPPING, AND IN-PERSON PICKUP
1) Standard delivery takes place Mon–Fri from 7:00 a.m. to 3:00 p.m., unless otherwise agreed. The delivery window is ± 30 minutes.
2) Express delivery (Brno): depending on capacity, usually within 24 hours of order acceptance on business days.
3) Delivery is made “to the first door” (entrance, reception, etc.), unless otherwise agreed. In pedestrian zones or areas with restricted vehicle access, the Buyer may be asked to pick up the goods from the vehicle.
4) The Buyer is obligated to accept the goods. If the Buyer fails to accept the goods, the Seller is entitled to reimbursement of actual costs incurred and damages, typically 100% of the price (for perishable goods).
5) If the goods are out of stock or the agreed-upon delivery date cannot be met, the Seller will inform the Buyer and offer an alternative solution or refund the payment within 7 days.
ACCEPTANCE OF GOODS, STORAGE, AND TRANSFER OF OWNERSHIP
1) The Buyer is required to inspect the goods upon receipt; any apparent defects must be reported immediately to the carrier/Seller.
2) The products are intended for immediate consumption; store at a temperature of up to +4 °C and protect from contamination.
3) Ownership passes to the Buyer upon receipt.
CANCELLATION TERMS
1. Order Cancellation – The Buyer is entitled to cancel an order in writing via email or another verifiable form.
2. Cancellation Fees
In the event of order cancellation, the Supplier is entitled to charge the following cancellation fees:
more than 72 hours before the agreed event date: no cancellation fee,
less than 72 hours but more than 24 hours before the agreed event date: 50% of the total order price,
less than 24 hours before the agreed event date, on the day of the event, or if the ordered services are not accepted: 100% of the total order price.
3. Change in the Number of Guests: If the number of servings depends on the number of guests, the Customer is entitled to adjust the number of guests without penalty no later than 72 hours before the agreed event date. If the number of guests is reduced less than 72 hours before the event, the originally confirmed number of guests will be charged.
4. Custom Production
For custom events, weddings, themed catering, cakes, dessert bars, individually prepared menus, and other custom-made services, the Supplier is entitled to charge the actual costs incurred or a cancellation fee of up to 100% of the order price if production has already begun, ingredients have been ordered, inventory or furnishings have been procured, or staff have been secured.
5. Advance Payments
The Supplier is entitled to request an advance payment of up to 100% of the order price prior to commencing performance. The amount of the advance payment is determined individually by agreement with the customer.
6. The Supplier is entitled to issue an invoice to the customer for the cancellation fee. The invoice is due 7 days from the date of issuance, unless otherwise agreed.
WITHDRAWAL FROM THE CONTRACT (CONSUMER)
Under Section 1829 of the Civil Code, a consumer has the right to withdraw from a distance contract within 14 days of receiving the goods, unless the exceptions listed below apply. Pursuant to Section 1837 of the Civil Code, this right does not apply, in particular, to the delivery of perishable goods, goods removed from their hygienic packaging, or goods that have been irrevocably mixed with other goods after delivery. Given the nature of our product range (fresh food), the right of withdrawal generally does not apply. For goods where withdrawal is possible (e.g., non-perishable goods), the Buyer will be informed in the order confirmation. The sample form in the attachment may be used for withdrawal.
COMPLAINTS (COMPLAINT POLICY)
1) The Buyer shall inspect the goods upon receipt. The Buyer shall report any obvious defects immediately to the driver/salesperson; hidden defects shall be reported without undue delay, ideally within 24 hours, with photographic documentation and by storing a sample at a temperature of up to +4 °C.
2) The Buyer shall file a complaint via email at info@sly-fox.cz, by phone, or in person at the place of business; The Seller will prepare a complaint report.
3) The complaint will be resolved without undue delay, no later than 30 days. Resolution options: discount, exchange/replacement (if possible), or refund.
4) A complaint cannot be accepted if storage instructions were not followed, if the product is past its expiration date, or if it was damaged after delivery.
REVIEW VERIFICATION
We publish only reviews from customers who have actually made a purchase (verified via their order).
PRIVACY AND COOKIES
The processing of personal data is governed by EU Regulation 2016/679 (GDPR) and Act No. 110/2019 Coll., on the processing of personal data. We process personal data only to the extent necessary to fulfill the order, deliver the goods, issue invoices, and comply with legal obligations, and only for as long as necessary for these purposes.
1) The data controller is Sly Fox s.r.o. Data subjects may exercise their rights (access, rectification, erasure, restriction, objection, and portability) by contacting the data controller at info@sly-fox.cz or the Office for Personal Data Protection (uoou.gov.cz).
2) We send commercial communications only with your consent or in accordance with Act No. 480/2004 Coll., with an easy opt-out option included in every email.
3) The website uses technical cookies; we store analytical/marketing cookies only based on your consent via the cookie banner (consent may be revoked or modified at any time).
ADR, SUPERVISION, AND CODES OF CONDUCT
1) Out-of-court resolution of consumer disputes is provided by the Czech Trade Inspection Authority (www.coi.cz), to which a request to initiate proceedings may be submitted; online dispute resolution is available through the EU ODR platform.
2) Supervision of food safety and labeling is carried out by the State Agricultural and Food Inspection Authority (www.szpi.gov.cz).
3) Supervision of personal data protection is carried out by the Office for Personal Data Protection (www.uoou.gov.cz).
4) The Seller is not bound by any codes of conduct within the meaning of Section 1826(1)(e) of the Civil Code.
INTELLECTUAL PROPERTY RIGHTS AND WEBSITE OPERATION
1) The content of the website (text, photographs, graphics, design) is protected and is the property of the Seller or its partners. Any use requires prior written consent.
2) The Buyer uses the website at their own risk. The Seller is not liable for temporary unavailability or errors on the website caused by third parties; this does not affect the Buyer’s rights regarding defective performance of the purchased goods.
3) The Seller may temporarily restrict or terminate access to an account if misuse is suspected.
DELIVERY
1) Contractual correspondence is conducted via the email address provided in the order; general communication takes place via email.
2) A notice is considered delivered even if its acceptance was refused, it was not picked up within the holding period, or it was returned as undeliverable.
ALLERGENS
Detailed ingredients and a list of allergens are available upon request both before purchase and upon delivery of the goods (label/delivery note/QR code).
FINAL PROVISIONS
Legal relationships are governed by the laws of the Czech Republic. If any provision is invalid or ineffective, a provision with a similar meaning shall apply; this shall not affect the validity of the remaining provisions. We archive the sales contract, including the GTC, electronically; it is not publicly accessible. The Seller may amend the GTC; the new version shall apply to new orders.
Attachments:
A) Contract Withdrawal Form
Addressee: Sly Fox s.r.o., Nové sady 988/2, 602 00 Brno; email: info@sly-fox.cz
I hereby give notice that I am withdrawing from the purchase contract:
Order No.: [ ]
Order/Delivery Date: [ ]
First and Last Name: [ ]
Address: [ ]
Account number for refund: [ ]
Date: [ ]
Signature (only if in hard copy): [ ]
B) Complaint Report
Order No.: [ ]
Date of receipt: [ ]
Description of defect: [ ]
Photographic documentation: [attached]
Preferred Resolution: [repair/replacement/discount/cancellation]
Contact Information: [email, phone]
Date: [ ]
Signature (only if submitted in hard copy): [ ]
Sly Fox s.r.o. – effective January 1, 2026